Terms of Service

Last Update: 06/03/2024

Agreement to Terms of Service

By accessing, downloading, installing or using our Service, you agree you have read and understood these Terms of Service and will follow them. These Terms include our Privacy Policy. If you do not agree or cannot comply, you may not use the Service. Using the Service means both you and us have agreed to these Terms.

Website Disclaimer

The information on our website is for general information only. We strive to present accurate information, but make no guarantees regarding accuracy, adequacy, validity, reliability, availability, or completeness.

We are not liable for any loss or damage from using our website or relying on any information it provides. Your use and reliance is at your own risk.

External Links Disclaimer

Our Service may link to third-party websites or content. We do not investigate, monitor, or endorse these external resources. We do not assume responsibility for third-party content or transactions you engage in through our Service.

Testimonials Disclaimer

Our Service may feature user testimonials reflecting real experiences with our products and services. These testimonials are specific to individual users and may not represent all users’ experiences, which may vary. We do not claim or assume all users will have the same results.

We review testimonials before posting them, but they appear verbatim as provided by users, except for grammar/typing corrections. We may shorten testimonials for brevity, removing irrelevant information.

Testimonials belong solely to the individual users and do not necessarily reflect our views and opinions. We are not affiliated with users providing testimonials, and users are not compensated for them.

Agreement Overview
Intellectual Property Rights
User Representation
User Registration
Prohibited Activities
User Generated Contributions
Contribution License
Mobile Application License

8.1 Use License

8.2 Apple And Android Devices
Social Media
Submissions
Service Management
Privacy Policy
Term And Termination
Modifications And Interruptions
Governing Law
Dispute Resolution

16.1 Informal Negotiations

16.1 Binding Arbitration

16.1 Restrictions

16.1 Exceptions To Informal Negotiations And Arbitration
Corrections
Disclaimer
Limitations Of Liability
Indemnification
User Data

21.1 Clarification on our Role as Data Processors for Partner Accesses
Electronic Communications, Transactions, and Signatures
California Users And Residents
Miscellaneous
Contact Us

1. Agreement Overview

Thank you for choosing Astrid Education AB (“Astrid,” “we,” “us,” or “our”). This document outlines the Terms of Service (“Terms”) governing your use of our AI Sales Coach and Education solution, our website at https://www.withastrid.ai, and any associated mobile applications and services (collectively, the “Service”). By accessing or utilizing the Service, both your organization and its individual end users (“you” or “your”) are agreeing to these Terms, which form a legally binding contract between you and Astrid Education AB.

Our registered office is situated at Norrlandsgatan 24, Stockholm 111 43, Sweden, with a VAT number of SE559243136401.

By accessing the Service, you confirm that you have read, understood, and agree to be bound by these Terms. If you disagree with any part of these Terms, you must cease using the Service immediately.

We reserve the right to modify these Terms at our discretion. Changes will be communicated by updating the “Last updated” date of these Terms. Your continued use of the Service after such updates will constitute acceptance of the new Terms. Please review these Terms regularly to ensure you are aware of any changes.

The Service is not intended for distribution or use in any jurisdiction or country where such distribution or use would violate local laws or regulations, or would necessitate our registration within such jurisdiction or country. Users accessing the Service from other locations do so on their own initiative and are responsible for compliance with local laws.

The Service is not designed to comply with industry-specific regulations such as HIPAA or FISMA. Use of the Service is prohibited if your interactions are subject to such laws. Additionally, using the Service in a manner that violates the Gramm-Leach-Bliley Act (GLBA) is strictly forbidden.

Users who are minors (typically under the age of 18) in their jurisdiction must have permission from a parent or guardian, who must read and agree to these Terms before the Service can be used. Minors must be directly supervised by their parent or guardian while using the Service.

Additional terms and conditions or documents published on the Service are hereby incorporated by reference. It is your responsibility to review these additional documents, as they are part of the agreement between you and Astrid Education AB.

By accessing or using the Service, you acknowledge your understanding and acceptance of these Terms. We appreciate your cooperation and look forward to providing you with our Service.

2. Intellectual Property Rights

Unless stated otherwise, the Service is our exclusive property. All source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Service (referred to as the “Content”), as well as the trademarks, service marks, and logos contained therein (referred to as the “Marks”), are either owned or controlled by us, or licensed to us. They are protected by copyright and trademark laws, as well as various other intellectual property rights and unfair competition laws of the United States, international copyright laws, and international conventions.

The Content and Marks provided on the Service are intended for informational and personal use only, and are provided “AS IS.” Except as explicitly stated in these Terms of Use, no part of the Service, Content, or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose without our express prior written permission.

If you are eligible to use the Service, you are granted a limited license to access and use the Service, and to download or print a copy of any portion of the Content that you have gained proper access to, solely for your personal, non-commercial use. We reserve all rights that are not expressly granted to you in relation to the Service, Content, and Marks.

3. User Representation

By accessing and using the Service, you hereby confirm and guarantee that:

All information you provide during registration will be true, accurate, current, and complete.
You will ensure the accuracy of this information and promptly update it as required.
You possess the legal capacity to agree to and comply with these Terms of Use.
If you are a minor in your jurisdiction, you have obtained parental permission to use the Service.
You will not employ automated or non-human methods, such as bots or scripts, to access the Service.
You will not exploit the Service for any illegal or unauthorized purposes.
Your utilization of the Service will not violate any applicable laws or regulations.
Should you furnish any information that is found to be untrue, inaccurate, outdated, or incomplete, we reserve the right to suspend or terminate your account and deny your access to the Service, either temporarily or permanently.

4. User Registration

In order to access the Service, registration may be necessary. By registering, you acknowledge your commitment to maintaining the confidentiality of your password and taking full responsibility for any activity carried out using your account and password. We retain the right to revoke, recover, or modify any username you choose if we deem it inappropriate, offensive, or objectionable, at our sole discretion.

5. Prohibited Activities

When using the Service, you are prohibited from engaging in any activities other than those for which the Service is intended. The Service must not be used for any commercial purposes unless specifically endorsed or approved by us.

As a user of the Service, you agree to adhere to the following guidelines:

Do not systematically retrieve data or content from the Service, whether directly or indirectly, to create or compile collections, databases, directories, or compilations without obtaining written permission from us.
Do not attempt to trick, defraud, or mislead us or other users, especially in any endeavor to obtain sensitive account information such as user passwords.
Do not circumvent, disable, or interfere with security features of the Service, including those that prevent or restrict the use, copying, or access to any content, or enforce limitations on the use of the Service and its content.
Refrain from disparaging, tarnishing, or causing harm to us and/or the Service, as determined by our discretion.
Do not use any information obtained from the Service to harass, abuse, or harm another person.
Avoid making improper use of our support services or submitting false reports of abuse or misconduct.
Ensure that your use of the Service complies with all applicable laws and regulations.
Do not engage in unauthorized framing or linking to the Service.
Do not upload or transmit viruses, Trojan horses, or any other material that may disrupt the uninterrupted use and enjoyment of the Service by others, or modify, impair, disrupt, alter, or interfere with the operation, features, functions, or maintenance of the Service.
Do not engage in any automated use of the system, such as employing scripts to send comments or messages, or utilizing data mining, robots, or similar tools for gathering and extracting information.
Do not delete copyright or other proprietary rights notices from any content.
Do not attempt to impersonate another user or individual, or use the username of another user.
Do not upload or transmit any material that acts as a passive or active information collection or transmission mechanism, such as clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”).
Do not interfere with, disrupt, or excessively burden the Service or the networks or services connected to the Service.
Do not harass, annoy, intimidate, or threaten any of our employees or agents involved in providing any portion of the Service to you.
Do not attempt to bypass any measures implemented on the Service to prevent or restrict access, either in whole or in part.
Do not copy or adapt the software used by the Service, including but not limited to Flash, PHP, HTML, JavaScript, or any other code.
Except as permitted by applicable law, do not decipher, decompile, disassemble, or reverse engineer any software that forms part of the Service.
Unless it falls within the scope of standard search engine or Internet browser usage, do not use, launch, develop, or distribute any automated system, including but not limited to spiders, robots, cheat utilities, scrapers, or offline readers, that accesses the Service, or use or launch any unauthorized scripts or software.
Do not employ a buying agent or purchasing agent to make purchases on the Service.
Do not engage in any unauthorized use of the Service, including the collection of usernames and/or email addresses of users through electronic or other means for the purpose of sending unsolicited emails, or creating user accounts through automated means or under false pretenses.
Do not use the Service to compete with us or engage in any revenue-generating or commercial activities involving the Service and/or its content.
Please note that these prohibited activities are subject to enforcement and may result in the termination of your access to the Service.

6. User Generated Contributions

The Service does not provide users with the option to submit or post content. However, we may offer you the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials on the Service, including text, writings, videos, audio, photographs, graphics, comments, suggestions, personal information, or other materials (referred to as “Contributions”). Please note that Contributions may be visible to other Service users and third-party websites. Consequently, any Contributions you transmit may be treated in accordance with the Service’s Privacy Policy. By creating or making available any Contributions, you hereby represent and warrant that:

The creation, distribution, transmission, public display, performance, accessing, downloading, or copying of your Contributions will not infringe upon the proprietary rights, including but not limited to copyright, patent, trademark, trade secret, or moral rights of any third party.
You are the creator and owner of the Contributions, or you possess the necessary licenses, rights, consents, releases, and permissions to use and authorize us, the Service, and other users of the Service to utilize your Contributions in any manner contemplated by the Service and these Terms of Use.
You have obtained written consent, release, and/or permission from every identifiable individual person in your Contributions to use their name or likeness, enabling inclusion and use of your Contributions in any manner contemplated by the Service and these Terms of Use.
Your Contributions are accurate, truthful, and not misleading.
Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.
Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable as determined by us.
Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
Your Contributions are not intended to harass or threaten any other person in the legal sense of those terms, nor to promote violence against a specific person or class of people.
Your Contributions do not violate any applicable laws, regulations, or rules.
Your Contributions do not violate the privacy or publicity rights of any third party.
Your Contributions do not violate any applicable laws concerning child pornography or otherwise intended to protect the health or well-being of minors.
Your Contributions do not include any offensive comments related to race, national origin, gender, sexual preference, or physical handicap.
Your Contributions do not violate or contain links to material that violates any provision of these Terms of Use, or any applicable laws or regulations.
Any use of the Service that violates the above conditions constitutes a breach of these Terms of Use, and may result in the termination or suspension of your rights to use the Service.

7. Contribution License

By using our services, you acknowledge and agree that we have the right to access, store, process, and utilize any information and personal data you provide in accordance with our Privacy Policy and your selected preferences.

When you provide suggestions or other feedback about the Service, you agree that we can utilize and share such feedback for any purpose, without owing you any compensation.

We do not claim ownership of your Contributions. You retain complete ownership of all your Contributions, including any intellectual property rights or other proprietary rights associated with them. We are not responsible for any statements or representations made in your Contributions on any part of the Service. You bear full responsibility for your Contributions, and you explicitly agree to release us from any and all liability and refrain from taking any legal action against us regarding your Contributions.

8. Mobile Application License

8.1 Use License

By accessing the Service through a mobile application, you are granted a limited, non-exclusive, non-transferable, and revocable right to install and use the mobile application on wireless electronic devices that you own or control. This right is subject to the terms and conditions of the mobile application license stated in these Terms of Use. Please adhere to the following guidelines:

Do not attempt to decompile, reverse engineer, disassemble, decrypt, or derive the source code of the application, except where permitted by applicable law.
Making any modifications, adaptations, improvements, enhancements, translations, or derivative works from the application is prohibited.
Ensure compliance with all applicable laws, rules, and regulations when accessing or using the application.
Do not remove, alter, or obscure any proprietary notice (including copyright or trademark notices) displayed by us or the application’s licensors.
The application should not be used for any revenue-generating activities, commercial purposes, or any other uses not intended or designed for.
Making the application available over a network or other environment that allows access or use by multiple devices or users simultaneously is not permitted.
Do not use the application to create a product, service, or software that competes with or serves as a substitute for the application, directly or indirectly.
The application must not be used for sending automated queries to any website or unsolicited commercial emails.
It is prohibited to utilize any proprietary information, interfaces, or other intellectual property owned by us in the design, development, manufacture, licensing, or distribution of any applications, accessories, or devices for use with the application.

8.2 Apple and Android Devices

The following terms apply when you use a mobile application acquired from either the Apple Store or Google Play (referred to as an “App Distributor”) to access the Service:

The license granted to you for our mobile application is limited to a non-transferable license to use the application on a device that runs on the Apple iOS or Android operating systems, as applicable. This usage is subject to the rules set forth in the applicable App Distributor’s terms of service.
We are responsible for providing maintenance and support services for the mobile application as specified in the terms and conditions of this mobile application license contained in these Terms of Use, or as required by applicable law. Please note that each App Distributor is not obligated to provide any maintenance and support services for the mobile application.
If the mobile application fails to meet any applicable warranty, you may notify the relevant App Distributor. The App Distributor, in accordance with its terms and policies, may refund the purchase price, if applicable. To the maximum extent permitted by applicable law, the App Distributor will not have any other warranty obligations regarding the mobile application.
By using the mobile application, you confirm and guarantee that (i) you are not located in a country subject to a U.S. government embargo or designated as a “terrorist supporting” country by the U.S. government, and (ii) you are not listed on any U.S. government list of prohibited or restricted parties.
When using the mobile application, you must adhere to any applicable third-party terms of agreement. For example, if you have a VoIP application, you must not violate your wireless data service agreement when using the mobile application.
You acknowledge and agree that the App Distributors are third-party beneficiaries of the terms and conditions in this mobile application license, as specified in these Terms of Use. Each App Distributor has the right (and will be deemed to have accepted the right) to enforce the terms and conditions in this mobile application license against you as a third-party beneficiary.

In relation to the functionality of the Service, you have the option to link your account with third-party service providers’ online accounts (referred to as “Third-Party Accounts”). This can be done in two ways: (1) by providing your login information for the Third-Party Account through the Service, or (2) by granting us access to your Third-Party Account in accordance with the applicable terms and conditions governing your use of each Third-Party Account. By doing so, you confirm that you have the right to disclose your Third-Party Account login information to us and allow us access to your Third-Party Account, without violating any terms and conditions associated with the Third-Party Account. Furthermore, you acknowledge that we are not obliged to pay any fees or comply with any usage restrictions imposed by the third-party service provider of the Third-Party Account.

By granting us access to your Third-Party Accounts, you understand and agree that: (1) we may access, retrieve, and store (if applicable) any content you have provided and stored in your Third-Party Account (referred to as “Social Network Content”), making it accessible on the Service through your account, including friend lists; and (2) we may exchange additional information with your Third-Party Account as notified during the account linking process. Depending on the Third-Party Accounts you choose and the privacy settings you have established, personally identifiable information that you post on your Third-Party Accounts may be accessible on the Service through your account. Please note that if a Third-Party Account or the associated service becomes unavailable or our access to such Third-Party Account is terminated by the third-party service provider, the Social Network Content may no longer be accessible on the Service. You retain the ability to disconnect your account on the Service from your Third-Party Accounts at any time.

IMPORTANT: Your relationship with the third-party service providers associated with your Third-Party Accounts is solely governed by your agreement(s) with those providers. We do not review any Social Network Content for accuracy, legality, or non-infringement, and we are not responsible for any such content. Additionally, you acknowledge and consent to our access to your email address book associated with a Third-Party Account and the contacts list stored on your mobile device or tablet computer. This access is solely for the purpose of identifying and informing you about contacts who have also registered to use the Service. To disconnect the Service from your Third-Party Account, please contact us using the provided contact information or adjust your account settings (if applicable). We will make reasonable efforts to delete any information obtained from such Third-Party Account stored on our servers, with the exception of the username and profile picture associated with your account.

10. Submissions

By providing us with any questions, comments, suggestions, ideas, feedback, or other information regarding the Service (“Submissions”), you acknowledge and agree that these Submissions are non-confidential and will become our exclusive property. We will have full ownership, including all intellectual property rights, and we are entitled to freely use and distribute these Submissions for any lawful purpose, whether commercial or otherwise, without the need for acknowledgment or compensation to you. By making Submissions, you also waive any moral rights associated with them. Furthermore, you confirm that the Submissions are either original to you or that you have the right to submit them. You agree that you have no claim against us for any alleged or actual infringement or misappropriation of any proprietary rights in your Submissions.

11. Service Management

We retain the right, although not obligated, to perform the following actions:

Monitor the Service to identify any violations of these Terms of Use.
Take appropriate legal action against individuals who, at our sole discretion, violate the law or these Terms of Use. This may include reporting such users to law enforcement authorities.
Exercise our sole discretion to refuse, restrict access to, limit availability of, or disable (to the extent technologically feasible) any of your Contributions or any part thereof.
Utilize our sole discretion to remove or disable, without notice or liability, any files and content on the Service that are excessively large or burdensome to our systems.
Manage the Service in a manner that safeguards our rights and property and ensures the smooth functioning of the Service.

Please note that these actions are intended to maintain the integrity of the Service and protect our interests.

12. Privacy Policy

At With Astrid, we prioritize the privacy and security of your data. We kindly request you to take a moment to review our Privacy Policy. By using our website (“the Service”), you are acknowledging and agreeing to comply with our Privacy Policy, which is an integral part of these Terms of Use.

13. Term and Termination

These Terms of Use will remain valid and effective as long as you continue to use the Service. While we strive to uphold all other provisions stated in these Terms of Use, we retain the sole discretion to deny access to and use of the Service to any individual, for any reason or no reason, without prior notice or liability. This includes the ability to block specific IP addresses. Denial of access may occur due to a breach of any representation, warranty, or covenant outlined in these Terms of Use or any applicable law or regulation. We reserve the right to terminate your use or participation in the Service, delete your account, as well as remove any content or information you have posted, all at our discretion and without warning.

If we decide to terminate or suspend your account for any reason, you are strictly prohibited from registering and creating a new account using your name, a fictitious name, or the name of any third party, regardless of whether you are acting on behalf of that third party. In addition to account termination or suspension, we retain the right to take appropriate legal action, including but not limited to pursuing civil, criminal, and injunctive remedies.

14. Modifications and Interruptions

We retain the right to modify, change, or remove the contents of the Service at our sole discretion, without prior notice. However, we are not obligated to update any information on our Service. Additionally, we may modify or discontinue the Service, either in part or entirely, without notice at any time. We shall not be held liable to you or any third party for any alterations, price adjustments, suspensions, or terminations of the Service.

Please note that we cannot guarantee uninterrupted availability of the Service. We might encounter hardware, software, or other issues, or need to perform maintenance tasks that could result in interruptions, delays, or errors. We reserve the right to modify, revise, update, suspend, discontinue, or otherwise alter the Service at any time and for any reason, without notifying you. By using the Service, you agree that we bear no responsibility for any loss, damage, or inconvenience caused by your inability to access or utilize the Service during periods of downtime or discontinuation. These Terms of Use do not impose an obligation on us to maintain and support the Service or provide any corrections, updates, or releases related to it.

15. Governing Law

These conditions are governed by and interpreted in accordance with the laws of Sweden. The use of the United Nations Convention on Contracts for the International Sale of Goods is explicitly excluded. If you are a consumer residing in the EU, you are entitled to the protection provided by the mandatory laws of your country of residence. Astrid Education AB and you both agree to submit to the non-exclusive jurisdiction of the courts in Stockholm. This means that you have the right to assert your consumer protection rights under these Terms of Use either in Sweden or in the EU country where you reside.

16. Dispute Resolution

16.1 Informal Negotiations

In order to achieve a prompt resolution and manage the expenses associated with any disagreement, controversy, or claim arising from these Terms of Use (referred to as a “Dispute” individually, and collectively as the “Disputes”), both you and us (referred to as a “Party” individually, and collectively as the “Parties”) agree to make an initial effort to resolve any Dispute informally before resorting to arbitration, with the exception of the Disputes explicitly outlined below. These informal negotiations shall begin upon written notice from one Party to the other Party and shall continue for a minimum period of thirty (30) days.

16.2 Binding Arbitration

In the event of any disputes arising between the Parties involved in this contract, such disputes shall be resolved through binding arbitration. A single arbitrator will be selected in accordance with the Arbitration and Internal Rules of the European Court of Arbitration, which is part of the European Centre of Arbitration located in Strasbourg. These rules shall be in effect at the time the arbitration application is submitted, and by including this clause in the contract, the Parties mutually agree to abide by them. The arbitration proceedings will take place in Stockholm, Sweden, and will be conducted in the English language. The applicable substantive law governing the resolution of these disputes shall be the law of Sweden.

16.3 Restrictions

The Parties acknowledge that any arbitration will solely focus on the Dispute between the Parties individually. In accordance with the law, the following limitations apply: (a) arbitration cannot be combined with any other legal proceedings; (b) Disputes cannot be arbitrated as class actions or employ class action procedures; and (c) Disputes cannot be brought forth in a supposed representative capacity on behalf of the general public or any other individuals.

16.4 Exceptions to Informal Negotiations and Arbitration

The Parties acknowledge that certain disputes are not covered by the aforementioned provisions regarding informal negotiations and binding arbitration. These exceptions include the following: (a) Disputes pertaining to the enforcement, protection, or validity of any party’s intellectual property rights; (b) Disputes arising from allegations of theft, piracy, invasion of privacy, or unauthorized use; and (c) Claims seeking injunctive relief. In the event that this provision is deemed illegal or unenforceable, neither Party will opt for arbitration with respect to any dispute falling within the invalidated portion. Instead, such a dispute will be resolved by a competent court as indicated in the jurisdictional courts listed above, and the Parties mutually consent to the jurisdiction of that court.

17. Corrections

The Service may contain information that includes typographical errors, inaccuracies, or omissions, such as descriptions, pricing, availability, and other details. We retain the right to rectify any errors, inaccuracies, or omissions and to modify or update the information on the Service without prior notice.

18. Disclaimer

The site is provided on an “as-is” and “as-available” basis. By using the site and our services, you acknowledge that you do so at your own risk. We hereby disclaim all warranties, whether express or implied, relating to the site and your use of it, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We make no warranties or representations regarding the accuracy or completeness of the site’s content or the content of any linked websites, and we assume no liability or responsibility for any of the following: (1) errors, mistakes, or inaccuracies in content and materials, (2) personal injury or property damage resulting from your access to and use of the site, (3) unauthorized access to or use of our secure servers and/or any personal or financial information stored therein, (4) interruption or cessation of transmission to or from the site, (5) bugs, viruses, trojan horses, or similar harmful elements transmitted through the site by any third party, and/or (6) errors or omissions in any content and materials, or any loss or damage incurred as a result of using any content posted, transmitted, or otherwise made available through the site. We do not warrant, endorse, guarantee, or assume responsibility for any product or service advertised or offered by third parties through the site, any linked website, or any website or mobile application featured in banners or other advertising. Furthermore, we will not be a party to or in any way responsible for monitoring any transaction between you and any third-party providers of products or services. Just as with the purchase of any product or service through any medium or in any environment, it is important that you exercise caution and use your best judgment.

19. Limitations Of Liability

Under no circumstances will we, our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages. This includes but is not limited to lost profits, lost revenue, loss of data, or any other damages arising from your use of the site, even if we have been advised of the possibility of such damages.

20. Indemnification

You agree to protect, reimburse, and absolve us from any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising from: (1) your use of the Service; (2) a violation of these Terms of Use; (3) any breach of the representations and warranties you made in these Terms of Use; (4) your infringement upon the rights of a third party, including intellectual property rights; or (5) any harmful action towards another user of the Service whom you connected with via the Service. However, we reserve the right, at your expense, to take full control of any matter for which you are required to indemnify us, and you agree to assist, at your expense, in our defense against such claims. We will make reasonable efforts to notify you of any claim, action, or legal proceeding subject to this indemnification, once we become aware of it.

21. User Data

We will retain specific data that you transmit to the Service to effectively manage its performance, along with data pertaining to your usage of the Service. While we conduct regular routine backups of data, it is your sole responsibility for all the data you transmit or that is associated with any activity you undertake on the Service. By using the Service, you acknowledge that we are not liable for any loss or corruption of such data, and you hereby waive any right to take legal action against us in relation to such loss or corruption.

21.1 Clarification on our Role as Data Processors for Partner Accesses

In the event that a user accesses our product via one of our partners, it should be noted that we do not assume the role of data owners or controllers. Instead, we function as data processors. Consequently, any inquiries or concerns pertaining to data should be appropriately directed to our partner, who maintains the primary responsibility for data control and ownership.

22. Electronic Communications, Transactions, and Signatures

By visiting the Service, sending us emails, and completing online forms, you engage in electronic communications. You acknowledge and consent to receiving electronic communications from us, and you agree that any agreements, notices, disclosures, or other communications we provide to you electronically, whether through email or on the Service, fulfill all legal requirements that necessitate written communication. Furthermore, YOU HEREBY CONSENT TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AS WELL AS THE ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS THAT ARE INITIATED OR COMPLETED BY US OR THROUGH THE SITE. In doing so, you willingly waive any rights or requirements stipulated by statutes, regulations, rules, ordinances, or other laws in any jurisdiction that demand an original signature or the delivery or retention of non-electronic records. This waiver also extends to payments or the granting of credits, which may only be carried out through electronic means.

23. California Users and Residents

If you have any unresolved complaints with us, we encourage you to reach out to the Complaint Assistance Unit of the Division of Consumer Services at the California Department of Consumer Affairs. You can contact them in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834. Alternatively, you can reach them by telephone at (800) 952-5210 or (916) 445-1254. They are available to assist you and ensure that your concerns are addressed.

24. Miscellaneous

These Terms of Use, along with any policies or operating rules posted on the Service or related to the Service, represent the complete agreement and understanding between you and us. Our failure to exercise or enforce any right or provision stated in these Terms of Use does not waive that right or provision. These Terms of Use are valid to the maximum extent permitted by law. We have the right to transfer any or all of our rights and obligations to others at any time. We are not responsible or liable for any loss, damage, delay, or failure to act caused by circumstances beyond our reasonable control. If any provision or part of a provision in these Terms of Use is found to be unlawful, void, or unenforceable, that provision or part is considered separate from these Terms of Use and does not affect the validity and enforceability of the remaining provisions. The use of the Service and these Terms of Use do not create a joint venture, partnership, employment, or agency relationship between you and us. By agreeing to these Terms of Use and using the Service, you acknowledge that they will not be interpreted against us merely because we drafted them. You also waive any defenses based on the electronic format of these Terms of Use and the absence of physical signatures from the parties involved in executing them.

25. Contact Us

If you have any complaints about the Service or if you need additional information regarding its usage, please don’t hesitate to contact us at the following address:

Astrid Education AB
Norrlandsgatan 24
111 43 Stockholm
Sweden
support@withastrid.com